Because many of our products involve personal hygiene, such as extra load smart toilets and lifting toilet seats, our return policy is strictly governed by hygiene and safety regulations.
- Unopened Items: You can return most items within 14 days of delivery if they are in their original, unopened packaging and in a resaleable condition.
- Hygiene Exclusions: Once a toilet seat, smart toilet, or bidet system has been unpacked or installed, we cannot accept it for return due to health and safety reasons.
- Bespoke Orders: Any products tailored specifically to your measurements are non-returnable.
We strongly recommend confirming your measurements before placing your order to avoid compatibility issues.
